Introduction

This Payment and Refund Policy governs the payment procedures for products and services offered by Giant. You agree to be bound by this Payment and Refund Policy by accessing or using Giant’s website or services. If you disagree with this Payment and Refund Policy, you may not use Giant’s website or services.

Rates

Giant’s standard rate is $225 per hour for services provided during standard office hours, Monday through Friday, from 7 a.m. to 3 p.m. A rush fee of $250 per hour will apply for work requested outside of standard office hours.

Bulk Work Rate

The Client acknowledges and agrees that the bulk work rate offered by Giant is $125 per hour. To qualify for the bulk work rate, the Client must complete at least 30 billable hours with Giant within a 7-day. The Client agrees that the hours worked will be tallied and invoiced every seven days on Friday.

If the Client does not meet the minimum of 30 billable hours within a 7-day period, the Client agrees to be billed at the hourly rate of $225 per hour. The Client acknowledges that bulk rate work invoices will be due three days after receipt and that their card on file will automatically be charged for payment. The Client acknowledges and agrees that they must have a valid credit card on file to qualify for the bulk rate billing.

Payments

Giant accepts payments via PayPal, Venmo,  and all major Credit Cards. Your payment should come from PayPal available funds or a credit card. Your project will be released to you or uploaded once full payment is received.

Refunds

Giant does not offer refunds once work has begun. Cancellation after work has begun will result in forfeiture of all payments made. All work completed will be itemized at $225 per hour, and if the work done equals more than the deposit, the Client will be responsible for compensating Giant for the itemized work.

Automatic Payment Plan

For projects with a total cost exceeding $2500, Giant requires a 50% deposit as an initial payment. Giant reserves the right to schedule payments for the remaining balance per its discretion, with a maximum duration of six to twelve months.

Frequency of Payments

Following the automatic payment plan described in your contract, payments will be made at the specified frequency. You will not receive prior notification of these payments; however, post-payment confirmation will be emailed.

Automatic Payment Plan Failure

In the event of a failed payment under the automatic payment plan, Giant will attempt to process the payment three times. If the payment continues to fail, Giant reserves the right to take the following actions:

1. Suspension of Services: If the payment fails after three attempts, services provided by Giant will be suspended.
2. Late Fees: A fee of $25 per day will be added to your account, with a maximum charge of $500.
3. Termination of Agreement: If the account is not returned to good standing within 15 days, the agreement between Giant and the customer will be terminated.
4. Reactivation Fee: A $250 reactivation fee will be added to the customer’s account to reactivate the service.
5. Legal Action: If the service charge and additional fees are not paid within 30 days, legal action may be taken by Giant to recover these fees.

Cancellation of Automatic Payment Plan

You can cancel your consent to the Automatic Payment Plan at any time. To cancel your Automatic Payment Plan, written notice must be provided to Giant at least 30 days in advance. Please send a written notice to create@giant.is. Your cancellation request will be processed within 72 hours of receipt of the written notice.

Reestablishing Automatic Payment Plan

If you desire to reestablish your Automatic Payment Plan, please send a written request to Giant at create@giant.is. Please be advised that a $250 activation fee or other fees may apply as described in this Payment and Refund Policy.

Changing Automatic Payment Plan

If you wish to make changes to your Automatic Payment Plan, including changes to the credit or debit card or bank account used for recurring payments. You must provide written authorization for the change. Please send written authorization to Giant at create@giant.is.

Chargebacks, Disputes, and Bounced Checks

At Giant, we take chargebacks and disputes very seriously. A chargeback occurs when a customer disputes a transaction with their bank or credit card issuer, and the funds are temporarily withdrawn from the merchant’s account. A dispute may arise when a customer challenges the validity of a transaction.

In the event of a chargeback or dispute, Giant will make a good-faith effort to resolve the issue with the customer. If the matter cannot be resolved, the following actions may be taken:

• Giant may assess a fee of $250 to cover the administrative costs associated with resolving the chargeback or dispute.
• Giant may temporarily suspend services until the issue is resolved.
• Giant may take legal action to recover the funds if necessary.

The customer must promptly notify Giant of any errors or disputes related to their transactions. Customers should always contact Giant before disputing a transaction with their bank or credit card issuer.

Customers who receive a chargeback or dispute notice from their bank or credit card issuer should immediately contact Giant to resolve the issue. Customers who engage in repeated or fraudulent chargebacks or disputes may have their accounts terminated.

Policy Acceptance

The Client acknowledges and agrees that by providing their credit or debit card information (the “Payment Method”), they agree to the terms and conditions outlined in this Automatic Payment Plan Agreement. The Client authorizes Giant to charge the total amount required by the payment plan to the specified Payment Method and authorizes the financial institution associated with the Payment Method to charge or debit the Client’s account and remit payment for services provided by Giant.

This authorization shall remain in effect until the Client provides written notification, as required under this agreement, to terminate this authorization. The Client acknowledges and agrees that they have read and understand this Automatic Payment Plan Agreement and agree to be bound by its terms and conditions.

Changes to this Policy

Giant reserves the right to modify this Payments Policy for Chargebacks and Disputes at any time, with or without customer notice. Customers are responsible for regularly reviewing this policy for any updates or changes.

Contact Information

If you have any questions or concerns about this Payment and Refund Policy, please get in touch with us at create@giant.is.