Payment and Refund Policy
Introduction
This Payment and Refund Policy governs the payment procedures for products and services offered by Giant. You agree to be bound by this Payment and Refund Policy by accessing or using Giant’s website or services. You may not use Giant’s website or services if you do not agree to this Payment and Refund Policy.
Rates
Giant’s standard rate is $150 per hour for services provided during standard office hours, Monday through Friday, from 7am to 3pm. For work requested outside of standard office hours, a rush fee rate of $250 per hour will apply.
Bulk Work Rate
The Client acknowledges and agrees that the bulk work rate offered by Giant is $85 per hour. In order to qualify for the bulk work rate, the Client must complete a minimum of 30 billable hours with Giant within a 7 day period. The Client agrees that the hours worked will be tallied and invoiced every 7 days on Friday.
In the event that the Client does not meet the minimum of 30 billable hours within a 7 day period, the Client agrees to be billed at the hourly rate of $150 per hour. The Client acknowledges that bulk rate work invoices will be due 3 days after receipt, and that their credit card on file will automatically be charged for payment. The Client acknowledges and agrees that they must have a valid credit card on file in order to qualify for the bulk rate billing.
Payments
Giant accepts payments via PayPal, Venmo, and all major Credit Cards. Your payment should come from PayPal available funds or a credit card. Your project will be released to you or uploaded once full payment is received.
Refunds
Giant does not offer refunds once work has begun. Cancellation after work has begun will result in forfeiture of all payments made. All work completed will be itemized at $150 per hour, and if the work done equals more than the deposit, the Client will be responsible for compensating Giant for the itemized work.
Automatic Payment Plan
For projects with a total cost exceeding $2500, Giant requires a 50% deposit as an initial payment. Giant reserves the right to schedule payments for the remaining balance in accordance with its discretion, with a maximum duration of six to twelve months.
Frequency of Payments
In accordance with the automatic payment plan described in your contract, payments will be made at the frequency specified in the contract. You will not receive prior notification of these payments; however, post-payment confirmation will be sent via email.
Automatic Payment Plan Failure
In the event of a failed payment under the automatic payment plan, Giant will attempt to process the payment three times. If the payment continues to fail, Giant reserves the right to take the following actions:
- Suspension of Services: If the payment continues to fail after three attempts, services provided by Giant will be suspended.
- Late Fees: A late fee of $25 per day will be added to your account, with a maximum charge of $500.
- Termination of Agreement: If the account is not brought back to good standing within 15 days, the agreement between Giant and the customer will be terminated.
- Reactivation Fee: A $250 reactivation fee will be added to the customer’s account to reactivate the service.
- Legal Action: If the service charge and additional fees are not paid within 30 days, legal action may be taken by Giant to recover these fees.
Cancellation of Automatic Payment Plan
You have the right to cancel your consent to the Automatic Payment Plan at any time. To cancel your Automatic Payment Plan, written notice must be provided to Giant at least 30 days in advance. Please send a written notice to create@giant.is. Your cancellation request will be processed within 72 hours of receipt of the written notice.
Reestablishing Automatic Payment Plan
If you desire to reestablish your Automatic Payment Plan, please send a written request to Giant at create@giant.is. Please be advised that a $150 activation fee or other fees, as described in this Payment and Refund Policy, may apply.
Changing Automatic Payment Plan
If you wish to make changes to your Automatic Payment Plan, including changes to the credit or debit card or bank account used for recurring payments, you must provide written authorization for the change. Please send written authorization to Giant at create@giant.is.
Chargebacks, Disputes, and Bounced Checks
At Giant, we take chargebacks and disputes very seriously. A chargeback occurs when a customer disputes a transaction with their bank or credit card issuer, and the funds are temporarily withdrawn from the merchant’s account. A dispute may arise when a customer challenges the validity of a transaction.
In the event of a chargeback or dispute, Giant will make a good-faith effort to resolve the issue with the customer. If the matter cannot be resolved, the following actions may be taken:
- Giant may assess a fee of $250 to cover the administrative costs associated with resolving the chargeback or dispute.
- Giant may temporarily suspend services until the issue is resolved.
- Giant may take legal action to recover the funds in question if necessary.
The customer must promptly notify Giant of any errors or disputes related to their transactions. Customers should always contact Giant before disputing a transaction with their bank or credit card issuer.
Customers who receive a chargeback or dispute notice from their bank or credit card issuer should immediately contact Giant to resolve the issue. Customers who engage in repeated or fraudulent chargebacks or disputes may have their accounts terminated.
Policy Acceptance
The Client acknowledges and agrees that by providing their credit or debit card information (the “Payment Method”), they are agreeing to the terms and conditions set forth in this Automatic Payment Plan Agreement. The Client authorizes Giant to charge the total amount required by the payment plan to the specified Payment Method, and authorizes the financial institution associated with the Payment Method to charge or debit the Client’s account and remit payment for services provided by Giant.
This authorization shall remain in effect until the Client provides written notification, as required under this agreement, to terminate this authorization. The Client acknowledges and agrees that they have read and understand this Automatic Payment Plan Agreement, and that they agree to be bound by its terms and conditions.
Changes to this Policy
Giant reserves the right to modify this Payments Policy for Chargebacks and Disputes at any time, with or without notice to customers. Customers are responsible for regularly reviewing this policy for any updates or changes.
Contact Information
If you have any questions or concerns about this Payment and Refund Policy, please contact us at create@giant.is.
